We accept returns from the original purchaser for refund or store credit for 30 calendar days after purchase as long as the item is in new, undamaged and resellable condition*. After 30 days or if the item is in other than new condition, it is at our sole discretion to refund or credit any amount we determine to be appropriate, including no refund or store credit . In the event that the item does not qualify for a full refund, you may choose to have it returned to you, but you will be responsible for shipping costs. Suppressors are subject to a different return/refund/exchange policy detailed at the bottom of this page.

*Any products excepted from our general return policy will have that detailed in the product description.

REFUND OR STORE CREDIT: To return an item for refund or exchange, please contact us to notify us that you’ll be shipping it back and then send the item common carrier with the original invoice or a copy of the invoice, and a note detailing whether you would like a payment method refund return or store credit. We do not provide RMAs or shipping labels for refund or exchange returns; customers are solely responsible for all aspects of shipping a product for refund or exchange, including tracking numbers, delivery requirements and shipping insurance.

Return to:

ECCO Machine
37245 Quail Dr
Elizabeth, CO 80107

Once we receive the item, we will inspect it and, provided that the condition is satisfactory, a refund will be issued to the original payment method or as a store credit, less original shipping costs and in most cases a restocking fee of 15%. Exchanges are handled as a refund or store credit for you to place a new order for the different item. Store credit will be available within 2 business days, giving us enough time to inspect the item and determine it’s condition to be satisfactory. Payment method refunds will be issued within that same time frame on our end, but be advised that card processors and banks can take up to 2 weeks to apply the credit to your account.

We do not monitor the tracking of items being shipped to us, and we do not have any control over carriers; if you have shipped an item for refund or store credit, it is your responsibility to monitor the tracking and ensure it has been properly delivered, and to deal with the carrier you selected if proper delivery has not occurred. We will not refund or exchange returned items that we do not receive.

Please note, we do not accept returns for refund or credit for non-defective items purchased through a retailer or on the secondary market.

DEFECTIVE PRODUCTS: If you wish to return an item because you believe it to have a defect, contact us, we will typically provide a return shipping label. Once we receive and inspect the part, we will make a determination. If the item is confirmed to have a manufacturing or material defect, we will replace it or refund the original purchase up to our retail price if a replacement is not available. If the item is not defective, we can return it to you provided you cover shipping costs including the label we sent, or refund/exchange less all shipping costs, provided that it meets the above conditions for refunds & exchanges.

• Refunds for non-defective items are for the product only; we do not refund shipping costs on items that shipped free or for which original shipping costs paid at the time of sale, nor shipping costs to return it to us.  There is also a $10 restocking fee for non-defective returned items.
• Elective refund is not available for any item which was not purchased directly from us. Defective items purchased through a retailer or on the secondary market are eligible for exchange only unless a replacement is not available.
• We do not cover shipping in either direction for exchanges of non-defective items.
• Refunds are processed internally within 2 business days. Once the refund is issued, your bank’s policies determine how long it takes to be credited to your account. Refunds are only issued to the payment method used for purchase.

ORDER CANCELLATION, OTHER THAN SUPPRESSORS: We will certainly cancel your order if you change your mind, but we do process orders very quickly, and there is a cost in time and materials associated with cancellations.  So in order to ensure a 100% refund, you must notify us via email to sales@eccomachine.net of your desire to cancel within one hour of placing the order.  If we receive your cancellation request more than one hour after the order was placed and we have already begun processing it, it is subject to a $5 cancellation fee.   Once the order has shipped, it is no longer eligible for cancellation; it would be a return and subject to our normal return policy.

CUSTOM PARTS: Custom orders, including production items with custom alterations, are ineligible for refund or exchange. We cannot guarantee fitment of custom parts, to include clearance with other parts, for which we do not have the mating part(s) here to check against. Whether the design work for a custom parts is done by us using customer provided specifications, sketches, drawings or models, or done by another party, customer is responsible for ensuring that critical features, dimensions and tolerances of commissioned parts are detailed. A fully dimensioned and properly toleranced manufacturing print is strongly recommended.

MISBOXED/INCORRECT ITEMS: In the event that we ship incorrect or misboxed item(s), we will send out the replacement item(s) immediately and issue a postage-paid return shipping label for the incorrect/misboxed item(s). The replacement item is credited provisionally; if the original item(s) are not returned to us within 14 calendar days, your original payment method will be billed for the additional items sent. If we are not able to process payment for an unreturned item that was credited, the terms of disputed charges will go into effect (see Terms & Conditions, Payment for Products & Services) . We may request photographic documentation of the incorrect item before issuing the replacement.

SUPPRESSOR (SILENCER) SALES/RETURNS/REFUNDS/EXCHANGES: Beginning on the purchase date, suppressors are eligible for return & refund less all shipping costs and a 10% restocking fee for a period of 30 calendar days or until the Form 4 has been filed, whichever occurs first. After 30 days or once Form 4 has been filed, there will be a 30% restocking fee, and refunds on suppressors for which Form 4 has been filed will require proof of application cancellation. After 90 days, suppressor returns which satisfy return policy with regard to condition will be eligible for store credit only in the amount of 70% of purchase price. After 12 months or once form 4 has been approved, the sale is final and non-refundable. In the event of a Form 4 denial that cannot be appealed, ECCO Machine may refund an amount up to 50% of the purchase price once the suppressor is back in our possession and determined in suitable condition for sale. Suppressors which have been used are not returnable under any circumstances, regardless of Form 4 status.

SUPPRESSOR ORDER CANCELLATION: We process orders very quickly, and there is a cost in time and materials associated with cancellations, so to ensure a 100% refund, you must notify us via email to sales@eccomachine.net of your desire to cancel within one hour of placing the order to avoid being assessed a $10 cancellation fee.   Additionally, while we are happy to offer color options at no additional cost, it does cost us time and material if that order is cancelled, so if your color selection is other than black and the cancellation request is more than one hour after order placement, there may be an additional $20 custom color cancellation fee.

Also, we have encountered a situation where some people will use an order as a “place holder”, get their buddy with an FFL to set up a dealer account and order the same thing with dealer pricing, then cancel the initial order.  Dealer accounts get a break because it is supposed to be easier for us with only 2 parties involved, but this ruse costs us even more time and screws with our inventory, so it is not tolerated.  If we discover this to be the case, the new dealer order will be canceled and both accounts associated with the orders will be terminated.  We understand that some dealers were previously unaware of us and/or our dealer program until they were listed for transferring and would like to take advantage of that program, but it needs to be done going forward, not attempted retroactively to make a little extra on an order a customer already placed.

Contact us at info@eccomachine.net for questions related to refunds and returns.